Get in Touch Today!
We are here to assist you with any questions or support you may need.
✓ Receive prompt responses to your inquiries and concerns.
✓ Experience dedicated customer support tailored for you.
Contact Us
We`d love to hear from you. We`re here to answer your questions and listen to your suggestions.
There is no shopping cart. Orders or questions can be sent by using this form and we will reply ASAP .
Shipping costs are determined by weight and delivery address and we will notify you by email before invoicing.
We usually reply within a day or two. If you don’t get a quick reply please check your spam filter.
How can I contact customer support?
You can reach us via email
gayle at petworthminiatures.com
We are here to assist you with any inquiries you may have regarding our products or services.
Do you offer support for product assembly?
Yes, we provide detailed assembly instructions with each kit. Additionally, we are available to assist you with any questions or challenges you may encounter during the assembly process.
What does it cost to ship?
All orders are shipped by Canada Post with tracking information. Shipping cost is based on your address and the weight of your order. Once we have that information we will notify you with the cost before sending an invoice.
Orders to the US will include the current US tariff charges and that will be listed on your invoice.
Y
Can I return a product if I’m not satisfied?
Absolutely! If you are not satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the product is in its original condition and packaging.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number on your postal website to track your order’s status and estimated delivery date.
What payment methods do you accept?
We accept payment methods including PayPal (internationally), and bank e-transfers in Canada. We will send you an invoice once we have you mailing address and the shipping cost has been determined.
Contact Us for Support
Customer Service
We are dedicated to providing exceptional customer service to assist you with any inquiries or support you may need regarding our HO scale railroad model kits. We are here to help you every step of the way, ensuring a smooth and enjoyable experience with our products.
Inquiries
For any questions or concerns, please reach out to us via our contact form or email. We value your feedback and are committed to addressing your needs promptly and effectively.
Support
Our support team is available to assist you with troubleshooting, product information, and any other assistance you may require. We strive to ensure your satisfaction with our products and services.
Feedback
We appreciate your feedback as it helps us improve our offerings. Please share your thoughts and experiences with our products, and let us know how we can serve you better.